Refund policy

Returns Policy

For non-prescription medicines: if you are unhappy with your purchase of non-prescription medicines you may return such items in their sealed and original unopened packaging to PillDrop Pharmacy at your cost within 14 days of receipt of your order to request a full refund. We can process returns and refunds only for items purchased from PillDrop Pets.

For Prescription Medicines: all prescription medicines are dispensed with a valid prescription. Once this has been confirmed and you have paid for the prescription charges and delivery fees (if any) we will not be able to offer returns or refund any of the medicines selected to be dispensed unless they are faulty, damaged or not the items you ordered.

If goods (prescription or non-prescription) delivered to you are faulty, damaged or not the items you ordered then you must contact us as soon as possible and return the goods to PillDrop Pharmacy at your cost within 14 days. If it turns out the goods are faulty, damaged or incorrect we will replace and redeliver the goods at no charge to you.

If you are entitled to a refund the refund will be made based on the method of payment you used. If you paid by credit card then the refunded amount will be credited back to the same credit card. If you paid by bank transfer then the refunded amount will be deposited back to the same bank account.

Nothing in this section or these Website Terms limits your rights under the Consumer Guarantees Act 1993.