At PillDrop, we want to ensure you always get the best value for your pets' needs.
Our Price Match Guarantee means that if you find an identical product at a lower price elsewhere, we’ll match that price. Here's how it works:
Terms and Conditions:
Product Price and Delivery: We match the total cost of the product, including delivery charges.
- Exclusions: This guarantee does not apply to gifts with purchase, membership-based discounts, or special offers.
- Product Matching: The competitor’s product must exactly match ours—same brand, size, quantity, color, and must be new and authentic. The product must also be from the same manufacturer and shipped from the same country of origin.
- Publicly Advertised Price: The competitor’s price must be publicly advertised on their valid website. Screenshots will not be accepted.
- Competitor Location: The competitor must operate within New Zealand and use New Zealand currency.
- Total Cost: We match the competitor’s final price, including GST, taxes, fees, and delivery.
- Product Availability: The competitor’s product must be in stock at the time of comparison.
- One-Time Price Match: Approved price matches are a one-off and do not apply to future purchases.
- Discretion: PillDrop reserves the right to refuse a price match if it would result in a sale below cost price. This includes bulk-buying retailers or platforms like supermarkets, Facebook Marketplace, and others.
- Exclusions: Price matches do not apply to expired offers, auction listings, trade quotes, wholesale quantities, liquidation or clearance items, or any products from international retailers.
- Resellers and Retailers: Price matches are not available for resellers or retailers (including TradeMe and Facebook Marketplace).
- Quantity Limitations: PillDrop may limit the quantity of products available for price matching.
- Final Decision: All price match offers are at the discretion of our customer care team, and we will confirm the decision via email.
How to Submit a Price Match Request:
Before submitting a request, please have the following details ready:
- Website link to the competitor’s price
- Quantity needed
Send an email to vet@pilldrop.co.nz
Once you have this information, submit your via email. Our team will get back to you with a decision within 24 hours.
Please note: This guarantee is only valid on the same day as the lower price is advertised.
Want to price match?
Email us the link with the competitors
pricing and the quantity needed.